FAQ

What is the turnaround time?

Half-Sole repair = 2-3 weeks

Half-Sole & Rand repair = 3-4 weeks (depending on complexity or repair)

Shipping = 4 to 5 weeks (depending on complexity of repair)
What rubber do you use?

We currently have Unparallel Real Honor, Vibram Grip, Mad Rock Science Friction and Mad Rock XF in stock, and our team selects accordingly based on the shoe.
What is the thickness/stiffness of your rubbers?
  • Unparallel RH
  1. Rand = 2.2 mm
  2. Sole = 3.5 mm
  3. Durometer = 65-70 Shore A
  • Vibram Grip
  1. Rand = 1.8 mm
  2. Sole = 3.5 mm
  3. Durometer = 72-77 Shore A
  • Mad Rock Science Friction
  1. Rand = 2.2 mm
  2. Sole = 4.2 mm
  3. Durometer = 75-80 Shore A
  • Mad Rock XF
  1. Rand = TBD
  2. Sole = TBD
  3. Durometer = TBD
What are the prices for repairs?

Prices are visible and up to date on our website or when you scan the QR Code at any location.
How do I know which repair to select?

Take our quiz for some self learning or send picture of your shoes to any of the following. We can take a look at provide guidance.
Email = admin@v12resole.com
Instagram = V12resole
Text message = 408-930-6203
Poicies

We treat every pair of shoes we receive with care and strive for the shoes look and perform as new. Since each repair is custom, hand-made please keep in mind that they may contain slight imperfections. If you experience any issues, please do not hesitate to reach out.